nnko Privacy Policy

Introduction

nnko is a safe and reliable online gaming platform for players in Bangladesh. We believe transparency is the foundation of trust in any service. This privacy policy explains what personal information nnko collects, why we collect it, how it is used, and what steps we take to keep your data secure.

This policy applies to the nnko website and all associated services. By creating an account or using our platform, you are considered to have agreed to this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

This policy may be updated from time to time. Any changes will be published on this page, so we recommend reviewing it regularly.

What Information We Collect

nnko collects certain necessary information to operate its services properly and provide you with the best gaming experience. The types of information collected are described below:

1. Information You Provide Directly

When you register or manage your account at nnko, we collect the following from you:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Details related to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents required for identity verification (such as a national ID card)
• Messages and requests you send through support channels

2. Automatically Collected Information

When you use our platform, certain information is collected automatically through technical processes:

• IP address and device type
• Browser and operating system information
• Time of access and location (at country level)
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

How Your Information Is Used

nnko uses your personal information for the following purposes:

Service Operations & Security

• To create, manage, and verify your account
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
• To prevent irregularities, fraud, and money laundering
• To ensure the security of the platform
• To verify the 21+ age requirement and ensure responsible gaming

Service Improvement

• To suggest games and offers based on your preferences
• To improve the functionality of our website and platform
• To identify and resolve technical issues
• To make customer support more effective

Communication

• To send important notifications related to your account
• To provide support via live chat or email ([email protected])
• To inform you about relevant offers and updates with your consent

Cookies and Tracking Technologies

The nnko website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve our services.

The cookies we use

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
• Performance cookies: To monitor page load speed and user experience.
• Functionality cookies: To remember your preferences and settings.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Sharing Information with Third Parties

nnko never sells your personal information. However, in the specific situations below, limited information may be shared with third parties:

Payment Processors

Transaction-related information is shared with bKash, Nagad, Rocket, Upay, and associated banking institutions to complete deposit and withdrawal processes. This information is used solely for the purpose of completing transactions.

Technology Service Providers

We work with trusted technology partners to operate the platform. They process information only according to our instructions and may not use any information for their own purposes.

Legal Obligations

Necessary information may be provided to fulfill legal obligations in response to a court order or a lawful request from a relevant authority.

Data Security Measures

nnko uses industry-standard security technology to keep your personal information safe. Our security framework operates at the following levels:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption, making the information unreadable to third parties.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized personnel can access your information, and their access is strictly controlled and monitored.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Firewall & Intrusion Detection: Advanced firewalls and intrusion detection systems keep our servers secure.

While we take the highest security measures, complete security on the internet cannot be guaranteed. We therefore advise you to stay vigilant and not share your password or login details with anyone.

Data Retention Period

nnko retains your personal information only for as long as it is necessary. We follow the guidelines below when determining how long to retain data:

• Account information: Retained while your account is active. It may also be retained for a defined period after account closure to meet legal obligations.
• Financial transaction records: Retained for an extended period to ensure financial accountability and for the resolution of potential disputes.
• Communication records: Retained for a defined period to help improve the quality of customer support.
• Cookie data: Retention periods vary by cookie type — session cookies are deleted when the browser is closed, while persistent cookies remain for a defined period.

Once the defined period has ended, data is securely deleted or anonymized so that you can no longer be identified.

Your Rights

As a registered player at nnko, you have certain important rights over your own personal information:

Right to Access

You can contact us at any time to find out what information we hold about you. We will let you know within a reasonable time.

Right to Correction

If you believe any information we hold about you is incorrect or incomplete, you can request a correction. Contact our support team and we will resolve the matter promptly.

Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, information required to fulfill legal obligations may not be possible to delete.

Right to Opt Out of Communications

If you do not wish to receive promotional communications from us, you can unsubscribe at any time. However, important account-related notifications cannot be stopped.

Protection of Minors

nnko's services are for users aged 21 and above only. We do not collect or process the information of any minor. Age is verified at registration and we reserve the right to investigate suspicious accounts.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

Changes to the Policy

nnko may update this privacy policy from time to time. Changes may be made due to service updates, the adoption of new technologies, or to meet legal requirements.

If any significant change is made, we will reflect it on this page by updating the "Last updated" date. For notable changes, a notification may be sent to your registered email address.

Continued use of our platform after an update will be considered as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you. nnko provides support in both Bengali and English 24 hours a day, 7 days a week.

• Live Chat: Get instant support through the live chat option on our website.
• Email: [email protected]

Your privacy matters to us. nnko is always committed to protecting your information, and your trust is our most valuable asset.